9th May 2008
Customer Support
At KDA Web Services, we aim to provide the very best support possible, the support that you deserve, to that aim, we provide many methods of support, so that you should always be able to get your questions and problems resolved in a timely maner.
User Guides & Demos
| HSphere Control Panel | |
|---|---|
| Tutorials | http://support.kdaws.com |
| End User Demo | http://try.hspheredemo.com/ |
| Customer Login | http://cp.kdawebservices.com/ |
Email / Online Support System
Our prefered method of support is via our online help desk system, which can be accessed online, or used via the email interface at the following addresses:
| Virtual Hosting | |
|---|---|
| General Support | virtual@support.kdaws.com |
| Billing Enquiries | virtual-billing@support.kdaws.com |
| Sales Enquiries | virtual-sales@support.kdaws.com |
| Dedicated Hosting | |
| General Support | dedicated@support.kdaws.com |
| Billing Enquiries | dedicated-billing@support.kdaws.com |
| Sales Enquiries | dedicated-sales@support.kdaws.com |
Please note that the first time you send an email in to the system from your email address it will automatically create an account for you - It will then email you back, asking you to confirm the creation of the account - Until you confirm the creation of the account, your email will not be entered in to the system. You will only need to carry out this process once for each email address that you intend to email us from.
Telephone Support
At KDA Web Services we realise that at times you'll prefer to speak to a real person, rather than conduct all your support via our online systems, to this end we provide all customers with access to our national rate telephone support system:
Coming soon you'll also be able to get live system status updates, as well as account balances and other useful information about your account, along with being able to speak with a real live member of staff.
Instant Online Support
If you've just got a quick question to ask us, or just want an informal chat with one of the two owners, then you can do so via one of the four common instant messenger services:
|
Dean Krause Sales Director |
|
|---|---|
| AOL Messenger | DeanKdaws |
| ICQ Messenger | 78756939 |
| Microsoft Messenger | deano@kdaws.com |
| Yahoo! Messenger | KDAWS_Dean |
|
Karl Austin Technical Director |
|
| AOL Messenger | KDAWSKarl |
| ICQ Messenger | 22366406 |
| Microsoft Messenger | karl@kdaws.com |
| Yahoo! Messenger | KDAWS_Karl |
| Live Operator Chat | |
| Click To Chat Live | |
Community Support
We realise that at times, you may have questions or problems outside of what is covered by our support, such as programming problems etc. or that you may just want to chat with fellow friends of KDA Web Services.
Not only are our forums a great way of meeting like minded people and getting help and support from fellow friends of KDA Web Services, they are also our official means of posting notices of impending work, be it server maintenance, or notices of network maintenance from our upstream provider.
