As some of you will know we’ve been having some issues with our current support system for a while now, and whilst it was initially a very good system the development of it has virtually stopped, leaving us in the position of having to find a new system – Today we have implemented our new system, using the well known and utilised Kayako Support Suite.
The new system is available at: http://support.kdaws.com/desk and will eventually just move to being http://support.kdaws.com once all tickets in the current system have been closed out.
Along with the new system we have simplified the email addresses for opening tickets via email, we now have just three:
– Billing Enquiries: firstname.lastname@example.org
– Sales Enquiries: email@example.com
– Support Enquiries: firstname.lastname@example.org
We hope this will provide a more streamlined and easier to use system.